Customer Support

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Frequently Asked Questions

Q. How far can my speaker be from the device and still play audio?

A. The device will remain connected up to a range of 10 meters (30 feet). Sound quality may start to deteriorate after about 7 meters depending on the presence of barriers such as walls, people or furniture.

Q. Can other electrical devices interfere with Bluetooth?

A. Bluetooth technology employs a technique called frequency hopping to constantly change the frequency at which it sends out data, reducing interference with wireless devices like cordless landline phones. Noise interference can occur if the Bluetooth device is used in close proximity with a microwave. Check if there are any such devices in the surroundings, and if so keep the distance between the device and such devices to at least 5-10m. Usually any interference will only cause a slight crackling sound. The frequency of Bluetooth® is much higher than that of radio station bands.

Q. Can somebody else take control of my device if they are in range?

A. No, the can only connect to previously paired devices that have been authenticated. The pairing procedure creates an encrypted key known only to the two devices paired.